Last updated: 18 October 2026
Thank you for choosing Harris Pudding Co. We want buying our Christmas puddings to be as straightforward and enjoyable as eating them.
These Terms & Conditions explain how we handle orders, payments, deliveries, collections, cancellations and refunds. Please read them before placing an order.
1. About us
Harris Pudding Co. is a trading name of Harris Restaurant Consultants Ltd, a company registered in England and Wales.
Business address:
Presidents Quay House
72 St Katharines Way
London
E1W 1UF
Email: info@harrispuddingco.co.uk
Throughout these Terms & Conditions, references to “we”, “us” and “our” mean Harris Restaurant Consultants Ltd trading as Harris Pudding Co.
2. Our products
We produce Christmas puddings using our own recipe, developed and refined over more than 30 years.
Our puddings are available in three sizes:
- Small – 125g
- Medium – 454g
- Large – 908g
Our puddings are produced in batches and held in stock, rather than being made specifically to individual customer orders.
As our products are prepared in batches, minor variations in appearance may occur. These do not affect your statutory rights if a product is faulty or not as described.
Product descriptions, ingredient and allergen information, storage instructions and best-before dates are provided as required by applicable food information legislation.
All products are subject to availability.
3. Prices
All prices are quoted in pounds sterling (GBP) and include any applicable VAT.
The price payable is the price confirmed when you place your order.
Delivery charges, where applicable, will be communicated before your order is accepted.
We reserve the right to amend our prices at any time. However, changes will not affect orders already accepted.
4. Placing an order
Orders may be placed by contacting Harris Pudding Co. through our available ordering channels.
Once we receive your order request, we will confirm the products, quantities, total price, applicable delivery charges and payment instructions.
An order is accepted only when full payment has been received and we have confirmed acceptance.
All orders are subject to availability.
If we are unable to fulfil an order after payment has been received, we will contact you and arrange a full refund.
5. Payment
Full payment is required by bank transfer before an order is confirmed.
Payments must be made in pounds sterling to the bank account specified in our payment instructions.
Please use the payment reference provided so that we can identify your payment.
We do not currently accept payment cards through our website.
6. Delivery and collection
We offer three ways to receive your order.
UK postal delivery
We offer postal or courier delivery to eligible addresses within the United Kingdom.
Delivery charges and estimated delivery dates will be confirmed before your order is accepted.
We take reasonable care to ensure that our puddings are securely packaged for transportation.
Delivery dates are estimates unless a specific delivery date has been expressly agreed.
We remain responsible for the goods until they are delivered into your physical possession or that of a person you have nominated to receive them, subject to applicable consumer law.
If your parcel is lost, damaged or significantly delayed, please contact us at info@harrispuddingco.co.uk so that we can investigate and arrange an appropriate remedy.
Local delivery
Local delivery may be available by prior arrangement.
Any delivery charge, delivery location and agreed arrangements will be confirmed before your order is accepted.
If we are unable to complete a delivery because nobody is available to receive it, we will contact you to arrange an alternative. Any additional delivery charge will be explained and agreed where applicable.
Customer collection
Customers may collect their orders from a location agreed in advance.
Collection details, including the address and available times, will be confirmed directly with you.
Please contact us as soon as possible if you need to change your collection arrangements.
Our registered business address is not necessarily a collection location.
7. Cancellations and returns
Harris Pudding Co. takes food safety, hygiene and product integrity seriously.
Our puddings are food products, and once they have left our control, we cannot verify the conditions in which they have been transported, handled or stored.
For food safety reasons, returned puddings will not be placed back into stock or offered for resale.
We do not offer discretionary returns or exchanges simply because a customer has changed their mind. However, this does not affect any statutory cancellation rights.
For qualifying distance purchases, consumers generally have a statutory right to cancel within 14 days of receiving their goods, subject to applicable legal exceptions.
Where that right applies, customers must notify us within the statutory cancellation period and return the goods within the further period prescribed by law.
Certain goods supplied with hygiene seals may be exempt from cancellation once unsealed after delivery, but only where the relevant legal conditions are satisfied.
Customers wishing to cancel an order should contact info@harrispuddingco.co.uk with their name, order details and a clear statement of their intention to cancel.
Where a statutory cancellation right applies, we will provide the refund required by law, including any refundable standard delivery charges.
Unless the goods are faulty or incorrectly supplied, customers may be responsible for the direct cost of returning them, provided this has been communicated as required by law.
Refunds will be processed within the statutory timescales and will normally be made by bank transfer using appropriate account details confirmed with the customer.
Nothing in this section affects your statutory rights if a product is faulty, damaged or not as described.
8. Damaged, faulty or incorrect products
We take care when preparing and packaging our puddings. However, if something is wrong with your order, please contact us.
If a pudding arrives damaged, is incorrect, is not as described or is otherwise faulty, please email info@harrispuddingco.co.uk with your order details.
Photographs of the product and packaging may help us investigate and resolve the matter promptly.
Where appropriate, and in accordance with your statutory rights, we will arrange a replacement, refund or other applicable remedy.
Where we are legally responsible for return costs, we will meet those costs.
Nothing in these Terms & Conditions limits or excludes your rights under the Consumer Rights Act 2015.
9. Ingredients and allergens
Our Christmas puddings contain ingredients that may cause allergic reactions.
Full ingredient and allergen information is made available before purchase and supplied with the product as required by applicable food information legislation.
Customers should read the relevant product information carefully before purchasing or consuming our puddings.
If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing an order.
We cannot guarantee that our products are suitable for every dietary requirement.
10. Storage, shelf life and serving
Each pudding is supplied with appropriate storage instructions and a best-before date.
Customers should follow these instructions to maintain the quality and safety of the product.
Guidance on reheating and serving is also provided.
Once opened, puddings should be stored and consumed in accordance with the instructions supplied.
11. Product availability
Our puddings are produced in batches and held in stock for the Christmas season.
Availability may therefore be limited, particularly as Christmas approaches.
We cannot guarantee that every pudding size will remain available throughout the season.
If a product becomes unavailable after your order has been accepted, we will contact you to discuss an alternative or provide a refund for the unavailable item.
We will not substitute a different product without your agreement.
12. Our responsibility
We are responsible for supplying products that meet the requirements of applicable consumer law.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these terms affects your statutory consumer rights.
13. Website content and intellectual property
The content of the Harris Pudding Co. website, including written material, branding, illustrations and photographs, belongs to Harris Restaurant Consultants Ltd or is used with permission, unless otherwise stated.
Website content may not be reproduced, distributed or used commercially without appropriate permission.
Visitors may access and use the website for personal, non-commercial purposes.
14. Privacy and cookies
We respect your privacy and handle personal information in accordance with applicable UK data protection law.
Information about how we collect, use and protect personal information is available in our Privacy Policy.
Information about cookies and similar technologies is available in our Cookie Policy.
Both policies are available on our website.
15. Complaints and enquiries
If you have a question, concern or complaint about your order, please contact us.
We aim to resolve customer issues fairly and promptly.
Email: info@harrispuddingco.co.uk
Business address:
Harris Pudding Co.
Harris Restaurant Consultants Ltd
Presidents Quay House
72 St Katharines Way
London
E1W 1UF
16. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our business, products or legal requirements.
The terms applicable to an order will normally be those provided or made available when the order was placed.
Any updated version will be published on our website.
17. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory legal protections applicable in your place of residence.
Nothing in these terms removes any right you may have to bring proceedings in a court with jurisdiction under applicable consumer law.
Harris Pudding Co.
A trading name of Harris Restaurant Consultants Ltd
Presidents Quay House
72 St Katharines Way
London
E1W 1UF
Email: info@harrispuddingco.co.uk